Shipping policy

Production & Shipping Timeline

All preorder items are estimated to ship within approximately 90 days after preorder closing.

Customers will receive tracking information once orders are prepared for shipment.

Please note:

* Shipping estimates are not guaranteed delivery dates
* Transit times vary by carrier and destination
* International customers may experience additional customs delays

Address Accuracy

Customers are responsible for ensuring their shipping address is accurate at checkout.

Brim Heroes is not responsible for:

* Packages delivered to incorrect addresses provided by the customer
* Lost packages caused by address errors
* Delays due to carrier issues

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery confirmation.

Claims may require:

* Photos of packaging/products
* Carrier claim cooperation
* Verification of shipping details

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Terms of Service

Limited Edition Collectibles

Brim Heroes products are collectible art/designer items intended for entertainment, fashion, and display purposes.

Due to the collectible nature of our products:

* Quantities may be limited
* Future restocks are not guaranteed
* Product details may evolve slightly during final production

Product Variations

Customers acknowledge that final products may contain slight variations from digital renders, prototypes, or promotional images including:

* Paint application
* Material texture
* Minor finish differences
* Packaging adjustments

These variations are considered normal within collectible manufacturing.

Intellectual Property

All Brim Heroes designs, branding, artwork, slogans, and concepts are protected intellectual property.

Unauthorized reproduction, resale of counterfeit items, duplication, or commercial use is prohibited.

“SITTING ON CULTURE” is a trademarked brand concept associated with Brim Heroes.

Limitation of Liability

Brim Heroes shall not be liable for:

* Indirect or incidental damages
* Shipping carrier delays
* Customs/import issues
* Delays caused by manufacturing partners or global supply chain disruptions

Our maximum liability shall not exceed the original purchase price of the order.